JavaScript Job: Atlassian Systems Administrator & Software Enginee

Job added on

Company

Oportun Inc
Mexico

Location

Remote Position
(From Everywhere/No Office Location)

Job type

Full-Time

JavaScript Job Details

Department Overview:
The Workforce Collaboration group is focused on empowering Oportun’s team members with the tools that elevate the way in which they perform work in a more organized, efficient, and collaborative mindset. Our goal is to delight our teams by enabling them to excel in how they work interactively on a daily basis. As our organization grows globally, and with more team members working remotely, we are currently focusing on expanding our team to support its growing collaboration platform within Oportun. Reporting to and taking technical direction from the Sr. Manager, Collaboration Services, The Atlassian Administrator / Developer will be primarily responsible for administering, maintaining, and supporting the Atlassian Technology Stack (Confluence, & Jira) including the integrations and add-ons (e.g. Portfolio, CI/CD, etc.) that are used extensively by Oportun’s internal business and IT teams. With active collaboration and alignment with the Technology Infrastructure, Engineering, and Operations Teams, the Atlassian Systems Administrator / Developer will work to create, test and implement solutions, while also maintaining a high performing, stable and optimized platform. We are looking for a candidate who demonstrates strong technical skills, excellent customer service, superior organizational and prioritization management skills. The candidate needs to be flexible and someone who will flourish in a fast-paced and challenging start-up like environment - a self-starter with excellent motivation, driven mindset, and ingenuity to excel in this position. Furthermore, we look for candidates to complement our talented workforce who embrace the organizations’ culture of mission, vision, and core values.
Overview:
  • Demonstrable working knowledge of the Atlassian Technology Stack (Confluence & JIRA) – On Premise, Data Center environment.
  • Ability to perform ALL general administrative functions such as, but not limited to: user management, applying permissions, creating out of the box components (e.g. projects, & spaces), configurations, maintenance, and support.
  • Experience with performing Atlassian software installations. Plan, test, perform and support software installations, upgrades, migrations and add-ons on a regularly scheduled timeline.
  • Develop, maintain, and conduct end user training as necessary (new upgrades, capabilities, features, etc.) and foster positive user adoption.
  • Partners with Oportun's Business & IT teams to analyze, recommend, and propose value driven solutions
  • Creates, manages, and prioritizes, requirements / functional specifications, and other supporting documentation for new product / applications implementations, enhancements, and / or BAU work items (often writing these when needed & resources are unavailable)
  • Provides end to end support during all implementations, upgrades, and decommissions
  • Partners with teams to provide guidance, direction, support, and technical assistance
  • Supports regulatory, compliance, legal, and security efforts to ensure a fully controlled, governed, and secure Atlassian stack
  • Ability to prioritize work across multiple projects and handles multiple deliverables simultaneously
  • Collaborates with cross-functional teams to complete deliverables on-time, within budget, and scope
  • Ability to track work items effectively & efficiently, and comfortable driving ownership across the team
  • Performs systems analysis, architectural reviews, development tasks, technical assistance, solution reviews, peer reviews, etc.
  • Can wear multiple hats, operate in another role, and / or perform the duties of: Systems Administrator, Software Engineer (Developer), Technical Support (as needed, when resources are unavailable)

Responsibilities:
  • Demonstrable working knowledge of the Atlassian Technology Stack (Confluence, JIRA, & Bitbucket) – On Premise, Data Center environment.
  • Ability to perform ALL general administrative & development functions such as, but not limited to: user management, applying permissions, troubleshooting issues, creating out of the box components, configurations, maintenance, and support.
  • Experience with performing Atlassian software installations.
    • Plan, test, perform and support software installations, upgrades, migrations and add-ons on a regularly scheduled timeline.
  • Develop, maintain and conduct end user training as necessary (new upgrades, capabilities, features, etc.) and foster positive user adoption.
JIRA / CONFLUENCE / BITBUCKET
  • Assist users with Jira / Confluence / Bitbucket administration, configuration and customization requests while adhering to established best practices.
    • Jira – System & User Administration. Development & Configuration (Projects, Schemes, Security, Fields, Workflows, Filters, Reports, Dashboards, Integrations, Add-ons, etc.).
    • Confluence – System & User Administration. Development & Configuration (Spaces, Pages, Permissions, Restrictions, Integration, Add-ons, Security, etc.).
    • Bitbucket – System & User Administration. Bitbucket Project Management (Repositories Lifecycle, Permissions, Integration, Add-ons, Security, etc.
PLATFORM SUPPORT
  • Participate in 24x7 on-call operations (rotating basis) and respond to issues, provide direction, and complete resolution efforts.
  • Strong optimization skills to improve performance, scalability, and usability
OTHER
  • Provide timely (in-person/remote) support responses to customers, colleagues, peers and leadership on a regular basis for specific and general questions/issues.
  • Work with internal IT Support teams and other external groups to resolve technical issues.
  • Create, manage, document, and update tickets within the various ticketing systems (Jira, ServiceNow, etc.).
  • Perform analysis with key stakeholders, customers and team members to ensure requirements are captured, met, and the appropriate solutions are implemented.
  • Follow organizational and Agile standards/methodologies (Scrum/Kanban - sprint planning, retrospective, backlog, daily scrum, etc.).
  • Adhere to Change Management, Security, Compliance, Legal and Other policies, procedures and protocols.
Qualifications:
  • JIRA
    • Assist users with Jira configuration and customization requests while adhering to established best practices.
      • Design, develop and manage Jira configuration tasks (Schemes - screen /permission/security/notification, issue types, custom fields, field security, projects, workflows, filters, reports, dashboards, user management, integrations, add-ons, etc.).
      • Develop, maintain, and troubleshoot complex Jira JQL (Jira Query Language), custom dashboards, filters, and solve other escalated issues.
      • Develop, test, and implement integrations between other organizational applications (e.g. ServiceNow, Microsoft Teams, etc.) and other internal systems (Jenkins, CI/CD, New Relic, Sumo Logic, etc.).

  • CONFLUENCE
    • Assist users with Confluence configuration and customization requests while adhering to established best practices
      • Design, develop and manage Confluence configuration tasks (spaces, pages, permissions, restrictions, user management, integration, add-ons, security, etc.).
      • Develop, maintain, and troubleshoot user macros, blueprints, and templates.
      • Content management skills using standard methodologies, page architecture, structures, etc.

  • PLATFORM SUPPORT
    • Works with the Collaboration Services team to manage a fully performant and operational Atlassian stack
    • Develop, perform, monitor, report, and action on operational and performance statistics – using system metrics, audit logs, New Relic alerts, etc.
    • Strong optimization skills to improve performance, scalability, and usability.
    • Participate in 24x7 on-call operations (rotating basis) and respond to issues, provide direction, and complete resolution efforts.


  • OTHER
    • Provide timely (in-person/remote) support responses to customers, colleagues, peers and leadership on a regular basis for specific and general questions/issues.
    • Work with the IT Support team and other groups to resolve technical issues.
    • Create, manage, document, and update tickets within the various ticketing systems (Jira, ServiceNow, etc.).
    • Perform analysis with key stakeholders, customers and team members to ensure requirements are captured, met, and the appropriate solutions are implemented.
    • Ability and drive collaboration with team members to research, design, develop, and implement capabilities, features and enhancements.
    • Ability to influence, guide, and reinforce the adoption of standards and processes.
    • Follow organizational and Agile standards/methodologies (Scrum/Kanban - sprint planning, retrospective, backlog, daily scrum, etc.).
    • Adhere to Change Management, Security, Compliance, Legal and Other policies, procedures and protocols.
    • Understand the importance of ensuring PII and other data is treated seriously and secured at the highest levels.
REquired Skills & EXPERIENCE:
  • REQUIRED
    • BS in Computer Science or equivalent.
    • Minimum 4+ years of experience working within the Atlassian Technology Stack (Confluence, JIRA, & Bitbucket) performing end user support/training, architectural design and development based on requirements (skills/experience required to support the responsibilities detailed above).
    • Hands-on experience with
      • Supporting Atlassian on an AWS environment.
      • Atlassian REST APIs for connectivity with Integration/Automation frameworks.
      • Add-Ons like Script Runner, Jira Workflow, Zephyr.
      • Scripting languages like Groovy, Shell, PowerShell, Perl, PHP, Python, Javascript.
    • Working knowledge/experience of Portfolio management software like Portfolio, Align (AgileCraft), or similar.
    • Working knowledge/experience of integrating Atlassian tools with CI/CD pipelines using technologies like AWS, Jenkins CI/CD and Jenkins Pipeline (Groovy) Development, Ansible, Chef, etc.
    • Working knowledge/experience with Microsoft Office 365, ServiceNow, Microsoft Teams, OKTA, etc.
    • Excellent verbal and written communication skills.
    • Ability to effectively communicate with customers and resolve technical and training issues.
    • Experience adapting to changing requirements and managing multiple tasks to meet strict timelines.
    • Ability to:
      • deliver outstanding customer service and professionalism in all interactions.
      • be patient, remain calm, focused and customer oriented during busy times.
      • learn quickly and adapt appropriately within an evolving environment.
      • review and identify accurate data entry, correcting and monitoring data entry issues.
      • work independently, collaborate well with other team members, and an overall team player.
      • take direction from senior leadership and provide advice/opinion when necessary.
      • consistently demonstrate good judgment and decision-making skills.


  • NICE TO HAVE
    • Atlassian Confluence, Jira and/or Bitbucket certifications.
    • Experience with Microsoft Sharepoint, Jenkins, New Relic, Sumo Logic, etc.
LI-DD1
#LI-Remote
#IND
Company Overview:
ABOUT OPORTUN
Oportun (Nasdaq: OPRT) is a financial services company and digital platform that provides responsible consumer credit to hardworking people in the United States. Using A.I.-driven models that are built on years of proprietary customer insights and billions of unique data points, we have extended millions of loans and billions of dollars in affordable credit to consumers, the majority of whom live in low-and moderate-income communities. Since about half of our new customers come to Oportun without a FICO score, we play a key role in the communities we serve by being able to offer them an affordable and credit-building alternative to payday and auto title lenders. In recognition of our responsibly designed products which help consumers build their credit history, Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009.

With headquarters in California and a remote-first corporate culture, our 3,000+ team members work in Oportun locations and remotely throughout the United States, Mexico, and India. Our global operations include our Mexico contact centers and administrative offices, our India technology development center, and our US corporate, technology, and retail operations.

We feel privileged to have been named a “Top Workplace” by the Bay Area News Group for three years running, one of Fast Company’s Most Innovative Companies in the World for 2020 and recognized as a TIME Magazine 2018 Genius Company for our impact in helping to reinvent the future of lending. For the last three consecutive years, we have been titled Top Workplace by the Bay Area News Group.

WORKING AT OPORTUN
Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups and our Diversity, Equity, Inclusion and Belonging Council.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER
We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, caste, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.

We encourage you to apply for this position even if you do not match all the qualifications listed for this position. At Oportun, we will consider all experience on a candidate’s application, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

We will also consider those with criminal histories consistent with the requirements of applicable laws in the locations where the role will be based such as the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance when hiring for roles in locations with such laws.

We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application process. Applicants in need of special assistance or accommodation during the application or interview process or in accessing our website may contact us by sending an email to [email protected]. Please include your name and preferred method of contact in your email. Please also note that this email address is for requests for assistance only and not for the submission of applications or resumes, which will not be considered through this channel.